US- Escalation Manager (Customer Support)

PointClickCare · Job · via Jobicy

Type
Job
Organization
PointClickCare
Location
USA
Deadline
Rolling or not stated
Remote
Yes
Who can apply
People living in United States
Posted
3 October 2026

Apply — via Jobicy

About this Opportunity

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people.

Eligibility

  • A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required.
  • Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes.
  • Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes.
  • Ability to communicate effectively at an executive level with customers and internal stakeholders.
  • Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
  • Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering fiel

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)

How to apply

  1. Click the "Apply — via Jobicy" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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