Customer Service Business Process Specialist (Mandarin Speaker)
- Type
- Job
- Organization
- Binance
- Location
- APAC
- Deadline
- Rolling or not stated
- Remote
- Yes
- Who can apply
- APAC (as stated in the listing)
- Posted
- 7 October 2026
About this Opportunity
Responsibilities Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction Collaborate with cross-functional teams (e.g., Product) to design and execute
Documents you may need
- Updated CV / Resume
- Cover Letter (tailored to this role)
- Motivation Letter / Statement of Purpose
How to apply
- Click the "Apply — via Jobicy" button to go to the source page.
- Read the full description and confirm you meet the requirements.
- Prepare your CV and cover letter tailored to this role.
- Submit your application through the official portal.
- Follow up within 1–2 weeks if you do not hear back.
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