Tier 2 Technical Support Specialist
- Type
- Job
- Organization
- Rockbot
- Location
- USA
- Deadline
- Rolling or not stated
- Remote
- Yes
- Who can apply
- People living in United States
- Posted
- 12 October 2026
- Skills mentioned
- Zendesk
About this Opportunity
As the Tier 2 Technical Support Specialist at Rockbot, you'll serve as the technical backbone of Rockbot's escalation function — the person the team turns to when issues are complex, environments are nuanced, or recurring problems require durable, systemic solutions. This is a deeply hands-on technical support role for someone who enjoys solving hard problems, improving systems, and making the entire support organization stronger over time.
Documents you may need
- Updated CV / Resume
- Cover Letter (tailored to this role)
How to apply
- Click the "Apply — via Jobicy" button to go to the source page.
- Read the full description and confirm you meet the requirements.
- Prepare your CV and cover letter tailored to this role.
- Submit your application through the official portal.
- Follow up within 1–2 weeks if you do not hear back.
Similar opportunities
- Technical Support Specialist
- Technical Support Specialist - Tier 1 - US Remote
- Technical Support Specialist, AU
- Technical Support Specialist , UK
- IT Support Specialist