Mid/Sr. Product Engineer, Intelligence
- Type
- Job
- Organization
- Help Scout
- Location
- USA
- Deadline
- Rolling or not stated
- Remote
- Yes
- Who can apply
- People living in United States
- Posted
- 15 October 2026
- Skills mentioned
- JavaScript, TypeScript, React, Kotlin, Java, PHP, Kafka, MySQL
About this Opportunity
Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world.
Documents you may need
- Updated CV / Resume
- Cover Letter (tailored to this role)
How to apply
- Click the "Apply — via Jobicy" button to go to the source page.
- Read the full description and confirm you meet the requirements.
- Prepare your CV and cover letter tailored to this role.
- Submit your application through the official portal.
- Follow up within 1–2 weeks if you do not hear back.
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