Manager, Product Support - APAC

Ashby · Job · via Jobicy

Type
Job
Organization
Ashby
Location
Australia, Japan, Philippines, Singapore, South Korea
Deadline
Rolling or not stated
Remote
Yes
Who can apply
People living in Australia, Japan, Philippines, Singapore or South Korea
Posted
21 October 2026

Apply — via Jobicy

About this Opportunity

Caring deeply about our customers is one of our favorite Ashby Operating Principles in Support. As we continue to grow our Product Support Team with the customer experience at the heart of everything we do, we're excited to hire our first Manager of Product Support in the APAC region.

Eligibility

  • Support Leadership: You have a proven track record of leading and growing high-performing and highly technical B2B SaaS Support organizations, while driving a culture of excellence and empathy.
  • Systematic thinking: You proactively address thematic customer issues and improve Support processes, leveraging Support technologies and innovative processes to enhance the efficiency and efficacy of the Support team.
  • Customer-Centric: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences.
  • Strong Technical Background: You have experience working with complex B2B software products and can understand, troubleshoot, and communicate technical concepts effectively.
  • While you may not be an engineer, you are comfortable discussing APIs, integrati

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)

How to apply

  1. Click the "Apply — via Jobicy" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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