Mid-Market Customer Success Manager - EMEA

Ashby · Job · via Jobicy

Type
Job
Organization
Ashby
Location
Europe
Deadline
Rolling or not stated
Remote
Yes
Who can apply
Europe (as stated in the listing)
Posted
23 October 2026

Apply — via Jobicy

About this Opportunity

About this Role Hi, Denise here and I am the Head of Mid-Market Customer Success at Ashby . Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market segment.

Eligibility

  • You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies.
  • You enjoy building trusted partnerships with customers and helping them realize measurable value throughout the customer lifecycle.
  • You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR.
  • You love becoming a product and industry expert and have experience doing this in a previous customer success role.

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)
  • Portfolio / Work Samples

How to apply

  1. Click the "Apply — via Jobicy" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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