Head of Customer Operations
- Type
- Job
- Organization
- Happy Money
- Location
- USA
- Deadline
- Rolling or not stated
- Remote
- Yes
- Who can apply
- People living in United States
- Posted
- 23 October 2026
About this Opportunity
ABOUT HAPPY MONEY Happy Money is a consumer finance company that empowers people to achieve their goals through simple, transparent loans funded by trusted financial institutions. Through its proprietary lending platform, Hive, Happy Money delivers a fully digital experience that simplifies borrowing for consumers and helps credit unions, banks and asset managers diversify balance sheets and scale with confidence.
Eligibility
- Advocate strongly for the Voice of the Customer, ensuring every interaction—from initial application to loan servicing—is frictionless and supportive.
- Continuously measure and enhance customer satisfaction while balancing growth, risk, and operational efficiency.
- Ensure strong performance accountability with all external partners.
- Build a Culture of Operational Excellence:Recruit, mentor, and develop operational leaders and their teams, creating a culture focused on accountability, execution, efficiency, and data driven decision making.
- Collaborate Cross-Functionally
Documents you may need
- Updated CV / Resume
- Cover Letter (tailored to this role)
How to apply
- Click the "Apply — via Jobicy" button to go to the source page.
- Read the full description and confirm you meet the requirements.
- Prepare your CV and cover letter tailored to this role.
- Submit your application through the official portal.
- Follow up within 1–2 weeks if you do not hear back.
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