Senior Customer Success Manager - EMEA

Launchdarkly · Job · via Arbeitnow

Type
Job
Organization
Launchdarkly
Location
London
Deadline
Rolling or not stated
Who can apply
On-site in London
Posted
30 October 2026

Apply — via Arbeitnow

About this Opportunity

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales.

Eligibility

  • 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
  • Experience owning the renewal process and being held accountable to a retention quota.
  • This is a commercially oriented Customer Success team.
  • Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
  • Strong project management skills.
  • You should have experience holding customers and cross-functional teams accountable to a timeline.

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)

How to apply

  1. Click the "Apply — via Arbeitnow" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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