Senior Manager, Customer Success

Twilio · Job · via Jobicy

Type
Job
Organization
Twilio
Location
Australia
Deadline
Rolling or not stated
Remote
Yes
Who can apply
People living in Australia
Posted
29 October 2026
Skills mentioned
Salesforce

Apply — via Jobicy

About this Opportunity

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Eligibility

  • + years of total Customer Success Management or Account Management experience within complex enterprise environments.
  • Enterprise Portfolio Management: Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.
  • Regional APJ Execution: Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).
  • Strategic Acumen: Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.
  • Leadership Competencies: Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.
  • Desired: Experience working with usage-

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)
  • Portfolio / Work Samples

How to apply

  1. Click the "Apply — via Jobicy" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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