Support Operations Analyst

Aveni · Job · via Arbeitnow

Type
Job
Organization
Aveni
Location
United Kingdom
Deadline
Rolling or not stated
Who can apply
On-site in United Kingdom
Posted
30 October 2026
Skills mentioned
Zendesk

Apply — via Arbeitnow

About this Opportunity

Job title: Support Operations AnalystReporting to: Support LeadLocation: Remote (UK based)Are you curious, analytical, and eager to grow in the world of SaaS and AI?Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity.

Eligibility

  • You’ll take day-to-day ownership of optimising our AI support agent, Intercom Fin, using performance data and conversation reviews to improve involvement, resolution and deflection.
  • You’ll author and test AI content, tune workflows and routing, identify knowledge and automation gaps, and impl

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)

How to apply

  1. Click the "Apply — via Arbeitnow" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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