Director, Fan Services

Fanaticscommerce · Job · via Arbeitnow

Type
Job
Organization
Fanaticscommerce
Location
Manchester
Deadline
Rolling or not stated
Who can apply
On-site in Manchester
Posted
1 November 2026
Skills mentioned
Machine learning, Excel

Apply — via Arbeitnow

About this Opportunity

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

Eligibility

  • 10+ years of customer operations experience, including deep expertise in first and second line contact management and managing own and 3PL operations.
  • 7+ years of people leadership experience, including demonstrated success leading leaders and managers across on-premises, hybrid, and remote environments.
  • Experience and understanding of omni-channel operations and the e-commerce space.
  • Advanced communication skills in writing, speaking, and digital formats, with the ability to deliver comfortably to senior-level and C-level audiences.
  • Strong proficiency in Microsoft Office suite, including foundational experience with Excel and pivot tables; ...

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)

How to apply

  1. Click the "Apply — via Arbeitnow" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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