Product Specialist
- Type
- Job
- Organization
- Juicebox
- Location
- London, UK
- Deadline
- Rolling or not stated
- Who can apply
- On-site in London, UK
- Posted
- 2 November 2026
- Skills mentioned
- Zendesk, HubSpot
About this Opportunity
About JuiceboxJuicebox is on a mission to help teams win the talent war.In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.The RoleWe're hiring our founding London-based Product Specialist to sit at the heart of customer support and product quality. You’ll respond to live support requests, investigate bugs in real time, and work closely with engineering and product to ensure issues are resolved quickly and clearly. You’ll play a key role in keeping our customers unblocked, and helping our team stay fast, focused, and close to user pain.You'll define what great support looks like in an AI-first world at a hypergrowth company becoming a category leader. The foundation is already in place: customers love the product, relationships are strong, and commercial results speak for themselves. Your opportunity is to scale that into a world-class CS organization alongside a low-ego, collaborative team, working directly with a VP of Customer Success who previously built leading CS organizations at Gong, Slack, and Zendesk.You WillRespond to incoming support tickets and product questions (Pylon, Slack, email)Investigate live issues, replicate bugs, and gather technical detailsCreate well-scoped bug reports with context, repro steps, and priority guidancePartner with engineering and product to coordinate resolution and track progressFollow up with users once fixes or workarounds are in placeMaintain clean documentation, internal tools, and support workflows (Linear, Notion, etc.)Spot recurring themes in feedback and flag insights to product leadershipYou HaveHave 2–4+ years of experience in support engineering, product ops, customer success, customer experience or customer support at a SaaS companyAre a clear and calm communicator, with high empathy especially when customers are blockedAre curious and scrappy -- you dig into bugs, run tests, and clarify edge casesWorks well with fast context switching and works with speed and multi-threadedCan balance fast response times with thoughtful root cause analysisAre organized, proactive, and comfortable coordinating across functionsAre based in London or open to relocating (in-office 5 days/week)Nice to HavesPrior experience in AI, SaaS, or recruiting techTechnical / product manager backgroundExperience with tools like Pylon, Paraform, Linear, Notion, HubSpot, or PostHogAbility to write internal documentation, create bug tickets, or support triage automationExperience at early stage startup and thrives in fast paced, scrappy, ambiguous environmentsLocation: In or willing to relocate to London (in-person 5 days a week)Perks & Benefits for all Full Time EmployeesTop-of-market compensation with meaningful equity, because everyone should share in our success.Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pmFor US Employees:Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.$2,000 annual wellness stipend to support your physical, mental, and financial well-being.$300/month commuting stipend to help cover the cost of getting to and from the office.For UK Employees:Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.£1,500 annual wellness stipend to support your physical, mental, and financial well-being£3,500/year commuting stipend to help cover the cost of getting to and from the office.Compensation: £75K – £95K • Offers Equity • £75K – £95K • Offers EquityFind more English Speaking Jobs in United Kingdom on Arbeitnow
Documents you may need
- Updated CV / Resume
- Cover Letter (tailored to this role)
How to apply
- Click the "Apply — via Arbeitnow" button to go to the source page.
- Read the full description and confirm you meet the requirements.
- Prepare your CV and cover letter tailored to this role.
- Submit your application through the official portal.
- Follow up within 1–2 weeks if you do not hear back.
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