Support Specialist - Italian speaking

Tebi · Job · via Arbeitnow

Type
Job
Organization
Tebi
Location
Amsterdam
Deadline
Rolling or not stated
Who can apply
On-site in Amsterdam
Posted
7 November 2026

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About this Opportunity

About UsTebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in-service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark and Finland already love running on Tebi.About the RoleYou'll be the first person a merchant contacts when something's not working. This role sits at the center of Tebi's promise to hospitality: when a restaurant reaches out, you turn a stressful moment into a solved one. You'll own the resolution end-to-end, from first reply to final fix, and your fingerprints will be on every process we build to scale support without losing the personal touch.Your day-to-day will be full of merchant communication, investigation and problem solving as well as project work around knowledge base, new tools, AI automation and product updates.What You'll DoOwn the first response for every Tebi merchant who reaches out, across chat, email, and phoneDiagnose issues fast, using product knowledge and sharp instincts to identify the real problemWork closely with Engineering, Product, and Ops to resolve complex problemsHit and beat CSAT, QA, and speed targets in a high-pace environmentTurn what you learn from merchants into documentation, product feedback, and proactive education materialsUse and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processesWhat You'll BringYou are a creative problem solver who enjoys interacting with hospitality businessesYou are empathetic towards our merchants and curious about their businessClear, warm communicator who can hold a merchant's confidence through chat, email, and phoneCurious about the product, want to be an expert in Tebi system and can apply your knowledgePersistence — you don't let a ticket die in someone else's inboxComfortable with scheduled on-call timeFluent in English and Dutch (is preferred)Italian and/or Spanish fluency is a strong plus! If this speaks to you we can be the right fit. Learn more about how we work from our Recipe here: https://www.tebi.com/gb/careers.Benefits:Start-up EquityCompetitive SalaryFlexible time offLunch in the officeTeam eventsWhat is Restaurant Software?Restaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.From buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.How we use AI at TebiWe use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.At Tebi, AI isn't a policy or a checkbox, it's just part of how we work. It helps us write, analyse, build, and improFind more English Speaking Jobs in Netherlands on Arbeitnow

Documents you may need

  • Updated CV / Resume
  • Cover Letter (tailored to this role)

How to apply

  1. Click the "Apply — via Arbeitnow" button to go to the source page.
  2. Read the full description and confirm you meet the requirements.
  3. Prepare your CV and cover letter tailored to this role.
  4. Submit your application through the official portal.
  5. Follow up within 1–2 weeks if you do not hear back.

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